:root{
  --bg:#f5f7fc;
  --surface:#fff;
  --surface-2:#f8fafc;
  --text:#172039;
  --muted:#75809b;
  --border:#e7eaf2;
  --purple:#7257f5;
  --purple2:#9b63f7;
  --cyan:#16b8c7;
  --coral:#f46972;
  --amber:#f4ad34;
  --sidebar:#11182d;
  --shadow:0 10px 35px rgba(24,32,57,.07);
}
*{box-sizing:border-box}html{font-size:16px}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.sprite{position:absolute;width:0;height:0}.sprite symbol,.sprite path,.sprite rect,.sprite circle{fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}button,input,select{font:inherit}button{cursor:pointer}.sidebar{position:fixed;inset:0 auto 0 0;width:260px;padding:22px 16px;background:linear-gradient(175deg,#151d36 0%,#0c1224 72%,#17122d 100%);color:#fff;z-index:10;display:flex;flex-direction:column}.sidebar-backdrop{display:none}.brand{display:flex;align-items:center;gap:11px;padding:0 8px 28px}.logo{width:41px;height:41px;border-radius:13px;display:grid;place-items:center;background:linear-gradient(145deg,#8968ff,#5f48e5);box-shadow:0 8px 20px rgba(115,87,245,.35)}.logo svg{width:22px}.brand strong{font-size:1.22rem;letter-spacing:-.4px}.brand strong span{color:#ab94ff}.brand small,.profile small{display:block;color:#8e9ab9;font-size:.75rem;margin-top:3px}.close-menu{display:none;margin-left:auto;color:white}.nav-label{margin:8px 12px 7px;color:#63708e;text-transform:uppercase;font-size:.7rem;letter-spacing:1.2px;font-weight:800}.nav-item{width:100%;border:0;color:#9ca8c4;background:transparent;border-radius:11px;display:flex;align-items:center;gap:12px;padding:11px 13px;margin:3px 0;text-align:left;font-size:.88rem;font-weight:650;transition:.2s}.nav-item svg{width:19px;height:19px}.nav-item:hover{color:white;background:#202944}.nav-item.active{color:white;background:linear-gradient(90deg,rgba(113,87,245,.35),rgba(113,87,245,.1));box-shadow:inset 3px 0 #8c70ff}.nav-item b{font-size:.7rem;margin-left:auto;background:#f26c77;color:white;border-radius:20px;padding:2px 7px}.health{margin-top:auto;background:rgba(255,255,255,.055);border:1px solid rgba(255,255,255,.07);border-radius:13px;padding:13px}.health-head{display:flex;justify-content:space-between;font-size:.75rem}.health-head span{display:flex;align-items:center;gap:6px}.health-head i,.online:before,.live-pill i{width:7px;height:7px;background:#35d99d;border-radius:50%;box-shadow:0 0 0 4px rgba(53,217,157,.1)}.health-bar{height:5px;background:#2a3248;border-radius:9px;margin:10px 0}.health-bar span{display:block;width:98%;height:100%;background:linear-gradient(90deg,#35d99d,#35c9db);border-radius:9px}.health small{font-size:.68rem;color:#74819f}.profile{display:flex;align-items:center;gap:9px;padding:17px 7px 2px}.profile strong{font-size:.78rem}.profile>span{margin-left:auto;color:#75809a}.avatar,.customer{display:grid;place-items:center;border-radius:10px;background:linear-gradient(145deg,#7158f4,#a26af6);color:#fff;font-weight:800}.avatar{width:35px;height:35px;font-size:.74rem}
main{margin-left:260px;min-height:100vh}.topbar{height:72px;padding:0 27px;border-bottom:1px solid var(--border);background:rgba(255,255,255,.9);backdrop-filter:blur(15px);display:flex;align-items:center;position:sticky;top:0;z-index:8}.search{position:relative;width:min(410px,42vw)}.search svg{position:absolute;width:18px;left:14px;top:11px;color:#9aa3b7}.search input{width:100%;height:40px;border:1px solid var(--border);border-radius:10px;padding:0 14px 0 42px;background:#f8f9fc;color:var(--text);outline:none}.search input:focus,.agent-input input:focus,.big-agent-input input:focus{border-color:#8c70ff;box-shadow:0 0 0 3px rgba(114,87,245,.1)}.top-actions{margin-left:auto;display:flex;align-items:center;gap:9px}.icon-btn{width:39px;height:39px;border:1px solid var(--border);border-radius:10px;background:var(--surface);display:grid;place-items:center;color:#707a92}.icon-btn svg{width:18px;height:18px}.notification{position:relative}.notification i{position:absolute;width:7px;height:7px;border-radius:50%;background:#f46871;border:2px solid white;right:8px;top:7px}.primary-btn{height:40px;border:0;border-radius:10px;background:linear-gradient(135deg,var(--purple),#8e60ed);box-shadow:0 8px 20px rgba(114,87,245,.23);color:white;padding:0 16px;font-weight:750;font-size:.82rem;display:flex;align-items:center;gap:8px}.primary-btn svg{width:17px}.menu-btn{display:none;margin-right:10px}
.content{padding:27px;max-width:1600px;margin:auto}.view{display:none}.view.active{display:block;animation:viewIn .28s ease}@keyframes viewIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}.page-heading{display:flex;justify-content:space-between;align-items:end;margin-bottom:24px}.eyebrow{font-size:.69rem;letter-spacing:1.3px;color:var(--purple);font-weight:850;margin:0 0 6px}.page-heading h1{font-size:1.62rem;letter-spacing:-.7px;margin:0}.page-heading p:not(.eyebrow){color:var(--muted);margin:6px 0 0;font-size:.87rem}.live-pill{background:#e8f9f2;color:#168767;border:1px solid #caf0e2;padding:8px 12px;border-radius:30px;font-size:.75rem;font-weight:750;display:flex;align-items:center;gap:8px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.stat{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:18px;box-shadow:var(--shadow);display:flex;align-items:center;gap:13px;position:relative;min-height:123px;overflow:hidden}.stat:before{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:var(--accent)}.stat.purple{--accent:var(--purple)}.stat.cyan{--accent:var(--cyan)}.stat.coral{--accent:var(--coral)}.stat.amber{--accent:var(--amber)}.stat-icon{width:43px;height:43px;border-radius:12px;display:grid;place-items:center;color:var(--accent);background:color-mix(in srgb,var(--accent) 12%,white);flex:none}.stat-icon svg{width:21px}.stat-meta{min-width:0}.stat-meta>span{display:block;color:var(--muted);font-size:.72rem;font-weight:650;white-space:nowrap}.stat-meta>strong{display:block;font-size:1.38rem;margin:6px 0 5px;letter-spacing:-.5px}.stat-meta small{font-size:.68rem;color:#8e97ac}.stat-meta small b{color:#1caf79}.stat-meta small em{font-style:normal;color:#e24f5b;background:#fff0f1;border-radius:20px;padding:3px 7px;font-weight:750}.mini-bars{display:flex;align-items:end;gap:3px;height:35px;margin-left:auto}.mini-bars i{display:block;width:4px;background:var(--purple);border-radius:3px;opacity:.75}.mini-bars i:nth-child(1){height:35%}.mini-bars i:nth-child(2){height:55%}.mini-bars i:nth-child(3){height:46%}.mini-bars i:nth-child(4){height:78%}.mini-bars i:nth-child(5){height:95%}.ring{--value:78;width:50px;height:50px;border-radius:50%;margin-left:auto;background:conic-gradient(var(--cyan) calc(var(--value)*1%),#e8f2f3 0);display:grid;place-items:center;position:relative}.ring:before{content:"";position:absolute;inset:5px;background:white;border-radius:50%}.ring span{position:relative;font-size:.63rem;font-weight:850}.sparkline{width:68px;margin-left:auto}.sparkline path{fill:none;stroke:var(--coral);stroke-width:3;stroke-linecap:round;stroke-linejoin:round}.sparkline .fill{stroke:none;fill:rgba(244,105,114,.13)}.agent-orb{margin-left:auto;width:43px;height:43px;border-radius:50%;background:linear-gradient(145deg,#ffbc4a,#f48c2f);box-shadow:0 0 0 7px #fff5e4;color:white;display:grid;place-items:center;font-size:.7rem;font-weight:900}
.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.85fr) minmax(310px,.7fr);gap:15px;margin-top:15px}.panel{background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow)}.priority-panel{padding:19px 0 4px}.panel-title{display:flex;justify-content:space-between;align-items:start;padding:0 19px 15px}.panel-title h2,.timeline h2{font-size:.98rem;margin:0;letter-spacing:-.15px}.panel-title p{font-size:.72rem;color:var(--muted);margin:5px 0 0}.text-btn{border:0;background:transparent;color:var(--purple);font-size:.72rem;font-weight:750;display:flex;align-items:center;gap:4px}.text-btn svg{width:15px}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;min-width:780px}th{padding:10px 14px;background:#f8f9fc;text-align:left;color:#8b94aa;text-transform:uppercase;font-size:.62rem;letter-spacing:.5px}td{padding:12px 14px;border-bottom:1px solid #f0f2f6;font-size:.7rem;white-space:nowrap}td small{display:block;color:#9aa2b5;font-size:.6rem;margin-top:3px}td:nth-child(2){display:flex;align-items:center;gap:8px}.customer{width:28px;height:28px;font-size:.57rem}.c2{background:linear-gradient(145deg,#f09266,#f06f86)}.c3{background:linear-gradient(145deg,#23b8c6,#4592e8)}.c4{background:linear-gradient(145deg,#42bb87,#72c75c)}.score{display:inline-block;width:46px;height:5px;background:#eceef4;border-radius:5px;margin-right:6px;vertical-align:middle}.score span{display:block;height:100%;background:linear-gradient(90deg,#42c895,#7257f5);border-radius:5px}.badge{font-size:.61rem;padding:5px 8px;border-radius:20px;font-weight:800}.badge.high{background:#fff0f1;color:#e1515c}.badge.medium{background:#fff5df;color:#d48a14}.badge.low{background:#eaf8f4;color:#258a6b}.row-action{border:1px solid #dedafc;color:var(--purple);background:#f7f5ff;border-radius:7px;padding:5px 8px;font-size:.63rem;font-weight:750}
.agent-card{background:linear-gradient(160deg,#191c3f,#272054);color:white;border:0;padding:19px;position:relative;overflow:hidden}.agent-glow{position:absolute;width:180px;height:180px;border-radius:50%;background:rgba(130,83,255,.28);filter:blur(40px);right:-50px;top:-60px}.agent-card .panel-title{padding:0 0 15px;position:relative}.agent-card h2{font-size:1.08rem;margin-top:7px}.ai-label{display:flex;align-items:center;gap:5px;color:#bcaeff;font-size:.61rem;letter-spacing:1px;font-weight:850}.ai-label svg{width:14px}.online{font-size:.63rem;background:rgba(60,221,167,.12);color:#6ae6bc;padding:5px 8px;border-radius:20px;display:flex;align-items:center;gap:6px}.online:before{content:"";width:5px;height:5px}.agent-message{position:relative;display:flex;gap:9px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.08);border-radius:12px;padding:12px}.bot{width:29px;height:29px;border-radius:9px;display:grid;place-items:center;background:linear-gradient(145deg,#8d69ff,#6b57ee);flex:none}.bot svg{width:15px}.agent-message p{font-size:.73rem;line-height:1.55;margin:0;color:#d4d6e6}.agent-message strong{color:#fff}.suggestions{display:flex;gap:6px;flex-wrap:wrap;margin:12px 0}.suggestions button{border:1px solid rgba(255,255,255,.12);background:rgba(255,255,255,.05);color:#bbc0d7;padding:7px 8px;border-radius:7px;font-size:.59rem}.suggestions button:hover{border-color:#8c70ff;color:white}.agent-input{display:flex;background:rgba(7,9,29,.55);border:1px solid rgba(255,255,255,.1);border-radius:9px;overflow:hidden}.agent-input input{flex:1;min-width:0;background:transparent;border:0;outline:0;color:white;padding:10px 11px;font-size:.68rem}.agent-input button{width:38px;background:var(--purple);color:white;border:0}.agent-input svg{width:17px}
.bottom-grid{display:grid;grid-template-columns:1.5fr .72fr;gap:15px;margin-top:15px}.chart-panel,.methods{padding:19px}.chart-panel .panel-title,.methods .panel-title{padding:0 0 8px}.panel-title select{font-size:.67rem;border:1px solid var(--border);background:var(--surface);color:var(--muted);padding:6px;border-radius:7px}.legend{display:flex;justify-content:flex-end;gap:14px;color:var(--muted);font-size:.65rem}.legend span{display:flex;align-items:center;gap:5px}.legend i,.methods li i{width:7px;height:7px;border-radius:50%}.legend .rec{background:var(--purple)}.legend .fail{background:#ffb84c}.chart{display:flex;height:150px;margin-top:6px}.y-labels{display:flex;flex-direction:column;justify-content:space-between;color:#9aa3b6;font-size:.58rem;padding:0 7px 19px 0}.columns{flex:1;display:flex;align-items:end;justify-content:space-around;background:repeating-linear-gradient(to bottom,#f0f2f6 0,#f0f2f6 1px,transparent 1px,transparent 32px);height:100%}.columns>div{height:100%;display:flex;align-items:end;gap:3px;position:relative;padding-bottom:19px}.bar{width:9px;border-radius:5px 5px 2px 2px}.bar.rec{background:linear-gradient(#8b6cff,#654ce4)}.bar.fail{background:linear-gradient(#ffc567,#f5a329)}.columns small{position:absolute;bottom:0;left:50%;transform:translateX(-50%);font-size:.58rem;color:#9099ad}.donut-wrap{display:flex;align-items:center;gap:22px;margin-top:9px}.donut{width:114px;height:114px;border-radius:50%;background:conic-gradient(var(--purple) 0 42%,var(--cyan) 42% 73%,var(--amber) 73% 90%,var(--coral) 90%);position:relative;display:grid;place-items:center}.donut:before{content:"";position:absolute;inset:17px;background:var(--surface);border-radius:50%}.donut div{position:relative;text-align:center}.donut strong{display:block;font-size:1.2rem}.donut span{display:block;font-size:.57rem;color:var(--muted)}.methods ul{list-style:none;padding:0;margin:0;flex:1}.methods li{display:flex;align-items:center;gap:7px;padding:6px 0;font-size:.69rem}.methods li span{color:var(--muted);flex:1}.methods li .upi{background:var(--purple)}.methods li .card{background:var(--cyan)}.methods li .bank{background:var(--amber)}.methods li .wallet{background:var(--coral)}
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.agent-workspace{display:grid;grid-template-columns:1fr 280px;gap:15px;background:var(--bg);color:var(--text)}.chat-panel{min-height:570px;padding:20px;display:flex;flex-direction:column;background:var(--surface);color:var(--text);border:1px solid var(--border)}.chat-history{flex:1;overflow:auto}.chat{display:flex;gap:10px;margin-bottom:14px}.chat p{max-width:75%;padding:12px 14px;border-radius:3px 13px 13px 13px;background:#f0edff;color:#172039;margin:0;font-size:.8rem;line-height:1.55}.user-chat{justify-content:flex-end}.user-chat p{background:var(--purple);color:white;border-radius:13px 3px 13px 13px}.big-agent-input{display:flex;align-items:center;gap:8px;border:1px solid var(--border);border-radius:11px;padding:5px;background:var(--surface)}.big-agent-input input{flex:1;min-width:0;border:0;outline:0;padding:10px;background:transparent;color:var(--text)}.big-agent-input button{border:0;border-radius:8px;background:var(--purple);color:white;padding:10px 16px;display:flex;align-items:center;gap:7px;font-weight:750;white-space:nowrap}.big-agent-input svg{width:17px}.send-priority-card{display:flex;align-items:center;gap:7px;margin-left:4px;white-space:nowrap;padding:7px 9px}.send-priority-card span{font-size:.65rem;color:var(--muted)}.send-priority-card strong{font-size:.75rem;color:var(--text)}.send-priority-card small{font-size:.58rem;color:var(--muted)}.insight-list{padding:20px;background:var(--surface);color:var(--text);border:1px solid var(--border)}.insight-list h2{font-size:.92rem;margin:0 0 12px}.insight-list>button{width:100%;text-align:left;border:1px solid var(--border);background:var(--surface-2);color:var(--text);border-radius:9px;padding:11px;margin:5px 0;font-size:.72rem}.insight-list>button:hover{border-color:#927bfa}.mini-insight{margin-top:20px;border-radius:12px;padding:16px;background:linear-gradient(145deg,#6e55ed,#9b62ef);color:white}.mini-insight span,.mini-insight small{display:block;font-size:.65rem;opacity:.8}.mini-insight strong{display:block;font-size:1.35rem;margin:7px 0}@media(max-width:900px){.agent-workspace{grid-template-columns:1fr}.insight-list{order:-1}}@media(max-width:650px){.big-agent-input{flex-wrap:wrap}.big-agent-input input{width:100%;flex-basis:100%}.send-priority-card{margin-left:auto}.send-priority-card small{display:none}}
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.modal{position:fixed;inset:0;background:rgba(7,12,28,.6);backdrop-filter:blur(7px);z-index:40;display:none;align-items:center;justify-content:center;padding:20px}.modal.open{display:flex}.modal-card{width:min(480px,100%);background:var(--surface);border-radius:19px;padding:30px;position:relative;text-align:center;animation:pop .25s ease}@keyframes pop{from{transform:scale(.95);opacity:0}to{transform:none;opacity:1}}.modal-close{position:absolute;right:13px;top:13px}.upload-icon{width:54px;height:54px;margin:auto;border-radius:15px;display:grid;place-items:center;background:#eeeaff;color:var(--purple)}.upload-icon svg{width:26px}.modal-card h2{font-size:1.25rem;margin:15px 0 7px}.modal-card>p{color:var(--muted);font-size:.78rem;line-height:1.5}.drop-zone{border:2px dashed #d9d5f7;border-radius:13px;background:#faf9ff;padding:25px;display:flex;flex-direction:column;align-items:center;color:var(--muted);margin:19px 0;cursor:pointer}.drop-zone input{display:none}.drop-zone svg{width:25px;color:var(--purple);margin-bottom:8px}.drop-zone strong{color:var(--text);font-size:.82rem}.drop-zone span{font-size:.68rem;margin-top:4px}.modal-note{font-size:.67rem;color:#168767;display:flex;justify-content:center;gap:6px}.modal-note svg{width:15px}.toast{position:fixed;right:24px;bottom:24px;background:#162039;color:white;padding:12px 16px;border-radius:11px;display:flex;align-items:center;gap:9px;box-shadow:0 15px 40px rgba(9,15,31,.3);z-index:60;font-size:.78rem;transform:translateY(100px);opacity:0;transition:.3s}.toast.show{transform:none;opacity:1}.toast svg{width:18px;color:#55d9ae}
body.dark{--bg:#0f1424;--surface:#171e31;--surface-2:#202942;--text:#f4f6fb;--muted:#9aa5bd;--border:#293249;--shadow:0 10px 35px rgba(0,0,0,.16)}body.dark .topbar{background:rgba(23,30,49,.9)}body.dark .search input,body.dark .filter-row input,body.dark .filter-row select,body.dark th{background:#11182a}body.dark .stat-icon,body.dark .ring:before{background:#171e31}body.dark .columns{background:repeating-linear-gradient(to bottom,#293249 0,#293249 1px,transparent 1px,transparent 32px)}body.dark .insight-list>button,body.dark .drop-zone{background:#12192a}
@media(max-width:1250px){.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid{grid-template-columns:1fr}.agent-card{min-height:280px}.transaction-cards{grid-template-columns:repeat(2,1fr)}}@media(max-width:900px){.sidebar{transform:translateX(-100%);transition:.25s}.sidebar.open{transform:none}.close-menu,.menu-btn{display:grid}main{margin-left:0}.topbar{padding:0 16px}.content{padding:20px}.bottom-grid,.agent-workspace{grid-template-columns:1fr}.insight-list{order:-1}.search{width:min(390px,50vw)}}@media(max-width:650px){.stats-grid,.analytics-cards,.outcome-grid,.transaction-cards{grid-template-columns:1fr}.page-heading{align-items:start;gap:15px}.live-pill{display:none}.top-actions .icon-btn{display:none}.primary-btn{padding:0 11px}.primary-btn{font-size:0}.primary-btn svg{width:18px}.search{width:auto;flex:1}.dashboard-grid{grid-template-columns:1fr}.content{padding:17px 13px}.page-heading h1{font-size:1.35rem}.stat{min-height:112px}.filter-row{flex-wrap:wrap}.filter-row input{width:100%}.filter-row span{margin-left:0;width:100%}.donut-wrap{justify-content:center}.chart-panel{overflow:hidden}.modal-card{padding:25px 18px}} 

/* Usability polish */
.priority-panel{padding-bottom:0}.queue-footer{display:flex;justify-content:center;padding:14px 18px 16px;border-top:1px solid var(--border);background:linear-gradient(180deg,transparent,rgba(114,87,245,.035));border-radius:0 0 16px 16px}.view-all-btn{min-height:40px;border:1px solid #ded8ff;border-radius:10px;background:#f7f5ff;color:var(--purple);padding:9px 16px;font-size:.78rem;font-weight:800;display:flex;align-items:center;justify-content:center;gap:7px;transition:.2s}.view-all-btn:hover{background:var(--purple);border-color:var(--purple);color:#fff;transform:translateY(-1px);box-shadow:0 8px 18px rgba(114,87,245,.2)}.view-all-btn svg{width:17px;height:17px}
button:focus-visible,input:focus-visible,select:focus-visible,label:focus-visible{outline:3px solid rgba(114,87,245,.3);outline-offset:2px}.nav-item,.row-action,.view-all-btn,.primary-btn,.suggestions button,.insight-list>button{min-height:40px}.row-action{font-size:.72rem}.badge{font-size:.69rem}.panel-title p,.stat-meta>span,.agent-message p,.filter-row span,.tx-card p,.tx-bottom,.timeline p strong{font-size:.75rem}
.review-card{text-align:left}.review-heading{display:flex;align-items:center;gap:13px;margin-bottom:20px}.review-heading .upload-icon{margin:0;flex:none}.review-heading span{color:var(--purple);font-size:.68rem;font-weight:850;letter-spacing:1px}.review-heading h2{margin:4px 0 0}.review-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.review-grid>div{padding:13px;border:1px solid var(--border);border-radius:10px;background:#fafaff}.review-grid span,.recommendation span{display:block;color:var(--muted);font-size:.72rem;margin-bottom:5px}.review-grid strong{font-size:.85rem}.recommendation{display:flex;gap:11px;background:#f2efff;border:1px solid #e2dcff;border-radius:11px;padding:14px;margin:14px 0}.recommendation>svg{width:20px;color:var(--purple);flex:none}.recommendation p{margin:0}.recommendation strong{display:block;font-size:.78rem;margin-bottom:5px}.recommendation span{margin:0;line-height:1.45}.approve-btn{width:100%;justify-content:center}.drop-zone.dragging{border-color:var(--purple);background:#f2efff}.empty-state{grid-column:1/-1;text-align:center;color:var(--muted);padding:35px;font-size:.85rem}body.dark .view-all-btn{background:#201b3e;border-color:#3b326e}body.dark .view-all-btn:hover{background:var(--purple)}body.dark .review-grid>div,body.dark .recommendation{background:#12192a}
@media(max-width:650px){.queue-footer{padding:12px}.view-all-btn{width:100%}.review-grid{grid-template-columns:1fr}.review-card{max-height:90vh;overflow:auto}}

/* Section refinements */
.nav-item svg{width:31px;height:31px;padding:6px;border-radius:9px;color:#c7baff;background:rgba(128,103,255,.13);stroke-width:2.1}.nav-item[data-view="transactions"] svg{color:#62d7e1;background:rgba(22,184,199,.13)}.nav-item[data-view="agent"] svg{color:#c8a4ff;background:rgba(156,99,247,.15)}.nav-item[data-view="analytics"] svg{color:#ffca70;background:rgba(244,173,52,.14)}.nav-item[data-view="outcomes"] svg{color:#62dfb6;background:rgba(53,217,157,.13)}#importNav svg{color:#ff9da5;background:rgba(244,105,114,.13)}.nav-item.active svg,.nav-item:hover svg{color:#fff;background:rgba(255,255,255,.14)}
td{vertical-align:middle}td:nth-child(2){display:table-cell}.customer{display:inline-grid;vertical-align:middle;margin-right:8px}.c5{background:linear-gradient(145deg,#8b65f3,#d36ee4)}.queue-footer{padding:24px 18px 22px}.view-all-btn{min-width:210px}
.agent-card{display:flex;flex-direction:column}.agent-summary{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:10px;position:relative}.agent-summary>div{padding:10px 11px;border:1px solid rgba(255,255,255,.09);background:rgba(255,255,255,.055);border-radius:10px}.agent-summary span,.agent-summary strong{display:block}.agent-summary span{color:#aeb5cf;font-size:.68rem}.agent-summary strong{font-size:1rem;margin-top:4px}.agent-note{display:block;color:#ad9bff;font-size:.62rem;font-weight:800;text-transform:uppercase;letter-spacing:.8px;margin-bottom:4px}.agent-card .suggestions{display:grid;grid-template-columns:1fr 1fr}.agent-card .suggestions button:first-child{grid-column:1/-1}.open-agent-btn{margin-top:10px;min-height:38px;border:1px solid rgba(190,174,255,.23);border-radius:9px;background:rgba(125,94,255,.14);color:#d8d0ff;font-size:.7rem;font-weight:800;display:flex;align-items:center;justify-content:center;gap:7px}.open-agent-btn:hover{background:rgba(125,94,255,.28);color:#fff}.open-agent-btn svg{width:15px}
.agent-kpi-row{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:15px}.agent-kpi-row>div{background:var(--surface);border:1px solid var(--border);border-radius:13px;padding:15px;box-shadow:var(--shadow)}.agent-kpi-row span,.agent-kpi-row strong{display:block}.agent-kpi-row span{color:var(--muted);font-size:.72rem}.agent-kpi-row strong{font-size:1.25rem;margin-top:6px}.chat-toolbar{display:flex;align-items:center;justify-content:space-between;padding-bottom:15px;border-bottom:1px solid var(--border);margin-bottom:16px}.chat-toolbar>div{display:flex;align-items:center;gap:9px}.chat-toolbar strong,.chat-toolbar small{display:block}.chat-toolbar strong{font-size:.8rem}.chat-toolbar small,.chat-toolbar>span{font-size:.65rem;color:var(--muted);margin-top:3px}.ai-status-dot{width:11px;height:11px;border-radius:50%;background:#2bce9c;box-shadow:0 0 0 5px rgba(43,206,156,.11)}.side-section-title>span{font-size:.62rem;color:var(--purple);font-weight:850;letter-spacing:1px}.side-section-title h2{margin-top:5px}.potential-bar{height:5px;background:rgba(255,255,255,.18);border-radius:8px;margin-top:12px}.potential-bar i{display:block;height:100%;width:78%;border-radius:8px;background:#fff}.agent-safety{display:flex;align-items:flex-start;gap:8px;padding:12px 3px 0;color:var(--muted);font-size:.66rem;line-height:1.45}.agent-safety svg{width:16px;flex:none;color:#27b386}
.period-select{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:10px;padding:9px 12px;font-size:.75rem}.analytics-cards{grid-template-columns:repeat(4,1fr)}.analytic-card{position:relative;display:grid;grid-template-columns:42px 1fr;gap:11px;overflow:hidden}.analytic-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--kpi)}.analytic-card .analytic-icon{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;color:var(--kpi);background:color-mix(in srgb,var(--kpi) 12%,transparent)}.analytic-icon svg{width:20px}.analytic-card>div:nth-child(2){min-width:0}.analytic-card .long-progress{grid-column:1/-1}.analytic-card small b{color:#1aaf7b}.purple-kpi{--kpi:var(--purple)}.cyan-kpi{--kpi:var(--cyan)}.amber-kpi{--kpi:var(--amber)}.coral-kpi{--kpi:var(--coral)}.analytics-main-grid{display:grid;grid-template-columns:1.55fr .8fr;gap:15px;margin-top:15px}.trend-panel,.model-panel{padding:19px}.trend-panel .panel-title,.model-panel .panel-title{padding:0 0 10px}.trend-total{text-align:right}.trend-total span,.trend-total strong{display:block}.trend-total span{font-size:.65rem;color:var(--muted)}.trend-total strong{font-size:1.05rem;margin-top:4px}.trend-legend{display:flex;gap:16px;justify-content:flex-end;font-size:.65rem;color:var(--muted)}.trend-legend span{display:flex;align-items:center;gap:5px}.trend-legend i{width:16px;height:3px;border-radius:3px;background:var(--purple)}.trend-legend span:last-child i{height:0;border-top:2px dashed #acb3c4;background:none}.line-visual .target-line{fill:none;stroke:#aab2c4;stroke-width:2;stroke-dasharray:8 7}.trend-axis{display:flex;justify-content:space-between;color:var(--muted);font-size:.62rem;margin-top:-12px}.model-badge{font-size:.6rem;color:#167c62;background:#e8f8f2;border-radius:20px;padding:5px 8px;font-weight:800}.model-note{display:flex;gap:9px;margin:12px 19px 0;padding:12px;background:#ebf8f4;border-radius:10px;color:#168161}.model-note svg{width:18px;flex:none}.model-note p{margin:0}.model-note strong,.model-note span{display:block;font-size:.68rem}.model-note span{color:#5f8f81;margin-top:3px}.channel-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-top:15px}.channel-card{padding:16px}.channel-card>div:first-child{display:flex;align-items:center;gap:8px;font-size:.78rem}.channel-card>b{display:block;font-size:.75rem;margin:13px 0 8px}.channel-card>div:nth-of-type(2){height:6px;background:#edf0f5;border-radius:7px}.channel-card>div:nth-of-type(2) i{display:block;height:100%;background:linear-gradient(90deg,var(--purple),var(--cyan));border-radius:7px}.channel-card small{display:block;color:var(--muted);font-size:.65rem;margin-top:8px}.channel-dot{width:9px;height:9px;border-radius:50%}.upi-dot{background:var(--purple)}.card-dot{background:var(--cyan)}.bank-dot{background:var(--amber)}.wallet-dot{background:var(--coral)}
.outcome-period{font-size:.72rem;color:var(--muted);border:1px solid var(--border);background:var(--surface);padding:8px 11px;border-radius:10px}.outcome-overview{display:grid;grid-template-columns:1fr 1fr;gap:30px;padding:22px;margin-bottom:15px}.outcome-rate{display:flex;align-items:center;gap:18px}.outcome-ring{width:112px;height:112px;border-radius:50%;background:conic-gradient(#29bd91 0 73.4%,#e9edf3 73.4%);display:grid;place-items:center;position:relative;flex:none}.outcome-ring:before{content:"";position:absolute;inset:11px;border-radius:50%;background:var(--surface)}.outcome-ring span{position:relative;text-align:center}.outcome-ring strong,.outcome-ring small{display:block}.outcome-ring strong{font-size:1.12rem}.outcome-ring small{font-size:.58rem;color:var(--muted)}.outcome-rate>div:last-child>span,.outcome-rate>div:last-child>strong,.outcome-rate>div:last-child>small{display:block}.outcome-rate>div:last-child>span{font-size:.72rem;color:var(--muted)}.outcome-rate>div:last-child>strong{font-size:1.55rem;margin:7px 0}.outcome-rate>div:last-child>small{font-size:.67rem;color:var(--muted);line-height:1.45}.outcome-breakdown{display:flex;flex-direction:column;justify-content:center;gap:12px}.outcome-breakdown>div{display:grid;grid-template-columns:1fr 35px;gap:8px;align-items:center;font-size:.7rem}.outcome-breakdown>div>span{color:var(--muted)}.outcome-breakdown i{grid-column:1/-1;height:6px;background:#edf0f5;border-radius:6px;overflow:hidden}.outcome-breakdown i b{display:block;height:100%;background:#29bd91;border-radius:6px}.outcome-breakdown>div:nth-child(2) i b{background:var(--purple)}.outcome-breakdown>div:nth-child(3) i b{background:var(--coral)}.outcome p{font-size:.65rem;margin:13px 0 0;padding-top:11px;border-top:1px solid rgba(255,255,255,.2);opacity:.9}.timeline-head{border-top:0!important;padding-top:0!important}.timeline-head>div{display:block}.timeline-head span{font-size:.6rem;color:var(--purple);font-weight:850;letter-spacing:1px}.timeline-head h2{margin:4px 0 0}.timeline-filter{margin-left:auto;border:1px solid var(--border);background:var(--surface);color:var(--muted);border-radius:8px;padding:7px 10px;font-size:.68rem}.timeline .failed-dot{background:var(--coral);box-shadow:0 0 0 5px rgba(244,105,114,.1)}.timeline b.scheduled{color:#6c55d5;background:#efecff}.timeline b.needs-action{color:#d7515b;background:#fff0f1}
body.dark .model-note{background:#102920}body.dark .outcome-ring:before{background:var(--surface)}body.dark .channel-card>div:nth-of-type(2),body.dark .outcome-breakdown i{background:#293249}
@media(max-width:1250px){.analytics-cards{grid-template-columns:repeat(2,1fr)}.channel-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:900px){.analytics-main-grid,.outcome-overview{grid-template-columns:1fr}.agent-kpi-row{grid-template-columns:repeat(2,1fr)}}@media(max-width:650px){.agent-summary,.agent-card .suggestions,.analytics-cards,.channel-grid,.agent-kpi-row{grid-template-columns:1fr}.agent-card .suggestions button:first-child{grid-column:auto}.outcome-rate{align-items:flex-start}.outcome-ring{width:92px;height:92px}.period-select{display:none}.timeline>div{align-items:flex-start}.timeline>div>b{margin-left:auto}}

/* Chart interaction, icon visibility and row alignment */
.priority-panel table{table-layout:fixed}.priority-panel thead tr{height:38px}.priority-panel tbody tr{height:66px}.priority-panel th,.priority-panel td{height:66px;padding-top:10px;padding-bottom:10px;border-bottom:1px solid var(--border);vertical-align:middle}.priority-panel th{height:38px}.priority-panel td small{line-height:1.3;min-height:13px}.priority-panel .customer{width:28px;height:28px;line-height:28px}.priority-panel .row-action{height:34px;min-height:34px}.priority-panel th:nth-child(1){width:17%}.priority-panel th:nth-child(2){width:20%}.priority-panel th:nth-child(3){width:13%}.priority-panel th:nth-child(4){width:17%}.priority-panel th:nth-child(5){width:14%}.priority-panel th:nth-child(6){width:11%}.priority-panel th:nth-child(7){width:8%}
.chart .bar{border:0;padding:0;min-height:8px;align-self:flex-end;transition:transform .18s,filter .18s;position:relative}.chart .bar:hover,.chart .bar:focus-visible{transform:scaleX(1.35);filter:brightness(1.08);outline:2px solid rgba(114,87,245,.35);outline-offset:2px}.chart-click{cursor:pointer}.line-visual.chart-click{border-radius:10px;transition:background .2s}.line-visual.chart-click:hover,.line-visual.chart-click:focus-visible{background:rgba(114,87,245,.035);outline:2px solid rgba(114,87,245,.18)}
body.dark .nav-item svg{color:#fff;background:rgba(255,255,255,.12);filter:drop-shadow(0 0 5px rgba(255,255,255,.2))}body.dark .nav-item.active svg,body.dark .nav-item:hover svg{background:#fff;color:#171e31;filter:none}
.agent-flow{display:flex;align-items:center;padding:14px 18px;margin-bottom:15px}.flow-step{display:flex;align-items:center;gap:9px;min-width:130px}.flow-step>span{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#edf0f6;color:#8b94aa;font-size:.7rem;font-weight:850;flex:none}.flow-step strong,.flow-step small{display:block}.flow-step strong{font-size:.75rem}.flow-step small{font-size:.6rem;color:var(--muted);margin-top:3px}.flow-step.complete>span{background:#e4f8f1;color:#15936d}.flow-step.active>span{background:var(--purple);color:#fff;box-shadow:0 0 0 5px rgba(114,87,245,.1)}.agent-flow>i{height:2px;flex:1;min-width:20px;margin:0 12px;background:linear-gradient(90deg,#42c99a,#dfe3eb)}.title-with-icon{display:flex;align-items:center;gap:10px}.section-icon{width:37px;height:37px;border-radius:10px;display:grid;place-items:center;background:#efecff;color:var(--purple);flex:none}.section-icon.cyan-section{background:#e8f8fa;color:var(--cyan)}.section-icon svg{width:19px}.channel-card{transition:transform .18s,border-color .18s,box-shadow .18s}.channel-card:hover,.channel-card:focus-visible{transform:translateY(-2px);border-color:#cfc7ff;box-shadow:0 12px 28px rgba(83,65,171,.12);outline:none}.channel-icon{width:30px;height:30px;border-radius:8px;display:grid;place-items:center}.channel-icon svg{width:16px}.upi-icon{background:#efecff;color:var(--purple)}.card-icon{background:#e7f8fa;color:var(--cyan)}.bank-icon{background:#fff4df;color:var(--amber)}.wallet-icon{background:#fff0f1;color:var(--coral)}
@media(max-width:900px){.priority-panel table{table-layout:auto}.agent-flow{overflow-x:auto;align-items:flex-start}.agent-flow>i{min-width:35px;margin-top:14px}.flow-step{min-width:125px}}@media(max-width:650px){.agent-flow{padding:13px}.priority-panel tbody tr{height:62px}.priority-panel th,.priority-panel td{height:62px}}

/* Dashboard height balance and dark-mode AI answer contrast */
.dashboard-grid{align-items:start}.dashboard-grid>.priority-panel,.dashboard-grid>.agent-card{height:auto}.queue-footer{padding:12px 18px;border-radius:0 0 16px 16px}.view-all-btn{margin:0}.agent-card{justify-content:flex-start;min-height:0}
body.dark .chat.bot-chat p{background:#242d46;color:#f4f6fb;border:1px solid #35415f;box-shadow:0 7px 18px rgba(0,0,0,.14)}body.dark .chat.bot-chat p strong{color:#fff}
.close-menu,.modal-close{color:#fff;background:#7257f5;border-color:#8f79ff;box-shadow:0 7px 18px rgba(79,56,190,.25)}.close-menu:hover,.modal-close:hover{color:#fff;background:#8b72ff;border-color:#a18eff}.close-menu svg,.modal-close svg{width:19px;height:19px;stroke:currentColor!important;filter:none!important}
@media(max-width:1250px){.dashboard-grid>.priority-panel,.dashboard-grid>.agent-card{height:auto!important}}@media(max-width:650px){.queue-footer{padding:10px 12px}}

/* Dashboard analytics, compact agent and hover values */
.dashboard-analytics-icon{box-shadow:0 7px 18px rgba(114,87,245,.14)}.chart-panel .panel-title,.methods .panel-title{align-items:center}.agent-card>*{flex:none}.agent-card.compact{padding:15px}.agent-card.compact .panel-title{padding-bottom:9px}.agent-card.compact .agent-summary{margin-bottom:7px}.agent-card.compact .agent-summary>div{padding:7px 9px}.agent-card.compact .agent-message{padding:9px}.agent-card.compact .suggestions{gap:5px;margin:7px 0}.agent-card.compact .suggestions button{min-height:34px;padding:5px 7px}.agent-card.compact .agent-input{min-height:37px}.agent-card.compact .open-agent-btn{margin-top:7px;min-height:36px}
.line-visual{position:relative}.trend-point{position:absolute;left:var(--x);top:var(--y);width:14px;height:14px;min-height:14px;padding:0;border:3px solid var(--surface);border-radius:50%;background:var(--purple);box-shadow:0 0 0 3px rgba(114,87,245,.2);transform:translate(-50%,-50%);z-index:2}.trend-point:hover,.trend-point:focus-visible{transform:translate(-50%,-50%) scale(1.25);outline:0;box-shadow:0 0 0 5px rgba(114,87,245,.2)}.chart-tooltip{position:fixed;z-index:80;pointer-events:none;max-width:260px;padding:9px 12px;border-radius:9px;background:#151d36;color:#fff;font-size:.75rem;font-weight:750;box-shadow:0 12px 30px rgba(8,13,30,.3);opacity:0;transform:translate(-50%,-100%) translateY(-6px);transition:opacity .14s}.chart-tooltip.show{opacity:1}body.dark .chart-tooltip{background:#f4f6fb;color:#171e31}body.dark .dashboard-analytics-icon{background:#242d46;color:#c8baff}
@media(max-width:650px){.dashboard-analytics-icon{width:34px;height:34px}.chart-tooltip{font-size:.7rem}.trend-point{width:16px;height:16px}}

/* Dashboard copilot CTA and recovery performance icon metrics */
.agent-launch{width:100%;min-height:58px;margin-top:auto;padding:9px 11px;text-align:left;justify-content:flex-start;background:linear-gradient(135deg,rgba(125,94,255,.3),rgba(84,196,219,.12));border-color:rgba(194,181,255,.3)}.agent-launch .launch-icon{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;background:#7a5df5;color:#fff;box-shadow:0 7px 18px rgba(82,57,199,.34);flex:none}.agent-launch .launch-icon svg{width:18px;height:18px}.agent-launch>span:nth-child(2){min-width:0}.agent-launch strong,.agent-launch small{display:block}.agent-launch strong{font-size:.76rem;color:#fff}.agent-launch small{margin-top:3px;color:#b9bfd8;font-size:.61rem;font-weight:600}.agent-launch .launch-arrow{width:18px;height:18px;margin-left:auto;color:#cabfff;flex:none}.agent-launch:hover{background:linear-gradient(135deg,rgba(125,94,255,.48),rgba(84,196,219,.18));border-color:rgba(211,202,255,.48);transform:translateY(-1px)}
.performance-summary{display:flex;gap:9px;margin:2px 0 8px}.performance-summary>div{display:flex;align-items:center;gap:8px;min-width:0;padding:7px 10px;border:1px solid var(--border);border-radius:10px;background:#fafbfe}.performance-summary p{margin:0}.performance-summary small,.performance-summary strong{display:block}.performance-summary small{color:var(--muted);font-size:.59rem}.performance-summary strong{margin-top:2px;font-size:.76rem}.performance-icon{width:29px;height:29px;border-radius:8px;display:grid;place-items:center;flex:none}.performance-icon svg{width:15px;height:15px}.recovered-icon{background:#ebe8ff;color:var(--purple)}.failed-icon{background:#fff2e3;color:#ed9a20}body.dark .performance-summary>div{background:#202942}body.dark .recovered-icon{background:#332b62;color:#cabfff}body.dark .failed-icon{background:#49351d;color:#ffc970}
@media(max-width:650px){.performance-summary{display:grid;grid-template-columns:1fr 1fr}.performance-summary>div{padding:7px}.agent-launch{margin-top:8px}}

/* Reliable icon inheritance, mobile menu controls and contained dashboard layout */
.direct-icon{display:block;fill:none!important;stroke:currentColor!important;stroke-width:2!important;stroke-linecap:round;stroke-linejoin:round}.menu-btn svg,.close-menu svg{display:block;width:20px;height:20px}.menu-btn{color:var(--purple);background:#f4f1ff;border-color:#ded7ff}.menu-btn:hover{background:#eae5ff}.priority-panel,.dashboard-grid,.bottom-grid,.stats-grid,.table-wrap{min-width:0}.table-wrap{width:100%;max-width:100%;overscroll-behavior-inline:contain}
@media(max-width:900px){html,body{max-width:100%;overflow-x:hidden}body.menu-open{overflow:hidden}main{width:100%;max-width:100vw;min-width:0;overflow-x:hidden}.sidebar{width:min(82vw,300px);z-index:30;box-shadow:18px 0 50px rgba(4,9,24,.32)}.sidebar-backdrop{position:fixed;inset:0;z-index:29;border:0;background:rgba(5,9,23,.5);backdrop-filter:blur(2px)}.sidebar-backdrop.show{display:block}.content,.view,.panel,.page-heading,.topbar{min-width:0;max-width:100%}.stats-grid{grid-template-columns:1fr}.dashboard-grid,.bottom-grid{grid-template-columns:minmax(0,1fr)}.menu-btn{display:grid;flex:none}.search{min-width:0}.search input{min-width:0}.priority-panel{width:100%;overflow:hidden}.table-wrap{overflow-x:auto}}
@media(max-width:650px){.topbar{height:64px;padding:0 12px;gap:8px}.menu-btn{margin-right:0;width:42px;height:42px}.search{flex:1;width:auto}.search input{height:42px;padding-left:38px;font-size:.84rem}.search svg{left:12px;top:12px}.content{width:100%;padding:17px 13px}.page-heading{width:100%}.page-heading p:not(.eyebrow){line-height:1.5}.stats-grid{width:100%}.stat{width:100%;min-width:0}.priority-panel table{min-width:0;width:100%;table-layout:auto}.priority-panel thead{display:none}.priority-panel tbody{display:grid;gap:10px;padding:12px}.priority-panel tbody tr{height:auto;display:grid;grid-template-columns:1fr 1fr;gap:9px;padding:13px;border:1px solid var(--border);border-radius:12px;background:var(--surface);box-shadow:0 5px 14px rgba(24,32,57,.05)}.priority-panel tbody td{height:auto;min-width:0;padding:0;border:0;white-space:normal;font-size:.73rem}.priority-panel tbody td::before{display:block;margin-bottom:4px;color:var(--muted);font-size:.58rem;font-weight:800;text-transform:uppercase;letter-spacing:.35px}.priority-panel tbody td:nth-child(1)::before{content:"Transaction"}.priority-panel tbody td:nth-child(2)::before{content:"Customer"}.priority-panel tbody td:nth-child(3)::before{content:"Amount"}.priority-panel tbody td:nth-child(4)::before{content:"Reason"}.priority-panel tbody td:nth-child(5)::before{content:"AI score"}.priority-panel tbody td:nth-child(6)::before{content:"Priority"}.priority-panel tbody td:nth-child(7)::before{content:"Action"}.priority-panel tbody td:nth-child(2),.priority-panel tbody td:nth-child(4){grid-column:1/-1;display:block}.priority-panel tbody td:nth-child(3){text-align:right}.priority-panel tbody td:nth-child(5) .score{width:56px}.priority-panel tbody td:nth-child(7){text-align:right}.priority-panel .row-action{min-width:78px}.queue-footer{border-top:0;padding:5px 12px 12px}.view-all-btn{width:100%}.agent-card{width:100%}.bottom-grid .panel{width:100%}}

/* PC and laptop sidebar collapse controls */
.sidebar,main{transition:transform .25s ease,margin-left .25s ease}.menu-btn,.close-menu{display:grid}.close-menu{flex:none}.menu-btn{margin-right:10px}.sidebar-collapsed .sidebar{transform:translateX(-100%)}.sidebar-collapsed main{margin-left:0}.sidebar-collapsed .menu-btn{color:#fff;background:var(--purple);border-color:var(--purple);box-shadow:0 7px 18px rgba(114,87,245,.24)}
@media(max-width:900px){.sidebar-collapsed .sidebar{transform:translateX(-100%)}.sidebar-collapsed main{margin-left:0}.menu-btn{margin-right:0}}

/* Mobile theme and notification actions */
.theme-sun{display:none!important}body.dark .theme-moon{display:none!important}body.dark .theme-sun{display:block!important}
@media(max-width:650px){.top-actions{margin-left:0;gap:6px}.top-actions .mobile-header-action{display:grid;width:38px;height:38px;min-width:38px}.top-actions .primary-btn{display:none}.mobile-header-action svg{width:18px;height:18px}.notification i{right:6px;top:5px}.search input{padding-right:8px}.search input::placeholder{font-size:.78rem}}
/* =========================
   WORKSPACE FULL THEME FIX
   ========================= */

/* Light + Dark: outer workspace */
.agent-workspace {
  background: var(--bg) !important;
  color: var(--text) !important;
}

/* Light + Dark: both workspace panels */
.agent-workspace .chat-panel,
.agent-workspace .insight-list {
  background: var(--surface) !important;
  color: var(--text) !important;
  border-color: var(--border) !important;
}

/* Input area */
.agent-workspace .big-agent-input {
  background: var(--surface) !important;
  color: var(--text) !important;
  border-color: var(--border) !important;
}

.agent-workspace .big-agent-input input {
  background: transparent !important;
  color: var(--text) !important;
}

/* Insight buttons */
.agent-workspace .insight-list > button {
  background: var(--surface-2) !important;
  color: var(--text) !important;
  border-color: var(--border) !important;
}

/* Dark mode */
body.dark .agent-workspace {
  background: #0f1424 !important;
  color: #f4f6fb !important;
}

body.dark .agent-workspace .chat-panel,
body.dark .agent-workspace .insight-list {
  background: #171e31 !important;
  color: #f4f6fb !important;
  border-color: #293249 !important;
}

body.dark .agent-workspace .big-agent-input {
  background: #171e31 !important;
  border-color: #293249 !important;
}

body.dark .agent-workspace .big-agent-input input {
  color: #f4f6fb !important;
}

body.dark .agent-workspace .insight-list > button {
  background: #12192a !important;
  color: #f4f6fb !important;
  border-color: #293249 !important;
}

/* Chat messages */
body.dark .agent-workspace .chat p {
  background: #242d46 !important;
  color: #f4f6fb !important;
}

body.dark .agent-workspace .user-chat p {
  background: var(--purple) !important;
  color: #ffffff !important;
}




/* =========================
   DARK MODE PRIORITY QUEUE TEXT FIX
   ========================= */
body.dark #dashboard .priority-panel,
body.dark #dashboard .priority-panel td,
body.dark #dashboard .priority-panel td strong,
body.dark #dashboard .priority-panel td span:not(.badge):not(.customer),
body.dark #dashboard .priority-panel td small {
  color: #ffffff !important;
}

body.dark #dashboard .priority-panel th {
  color: #ffffff !important;
  background: #11182a !important;
}

body.dark #dashboard .priority-panel td small {
  color: #c7cede !important;
}

body.dark #dashboard .priority-panel .row-action {
  color: #ffffff !important;
  background: #7257f5 !important;
  border-color: #8f79ff !important;
}

body.dark #dashboard .priority-panel .score {
  background: #384158 !important;
}

body.dark #dashboard .priority-panel td,
body.dark #dashboard .priority-panel th {
  border-bottom-color: #293249 !important;
}

/* =========================
   LIGHT MODE: AI AGENT + MERCHANT AREA WHITE
   ========================= */

/* AI Agent card becomes fully white in light mode */
body:not(.dark) .agent-card {
  background: #ffffff !important;
  color: #172039 !important;
  border: 1px solid var(--border) !important;
}

body:not(.dark) .agent-card .agent-glow {
  opacity: 0 !important;
}

body:not(.dark) .agent-card h2,
body:not(.dark) .agent-card .agent-summary strong {
  color: #172039 !important;
}

body:not(.dark) .agent-card .ai-label,
body:not(.dark) .agent-card .agent-summary span {
  color: #75809b !important;
}

body:not(.dark) .agent-card .agent-message {
  background: #f8fafc !important;
  border-color: #e7eaf2 !important;
}

body:not(.dark) .agent-card .agent-message p {
  color: #172039 !important;
}

body:not(.dark) .agent-card .agent-message strong {
  color: #172039 !important;
}

body:not(.dark) .agent-card .suggestions button {
  background: #f8fafc !important;
  border-color: #e7eaf2 !important;
  color: #172039 !important;
}

body:not(.dark) .agent-card .suggestions button:hover {
  background: #f1efff !important;
  border-color: #8c70ff !important;
  color: var(--purple) !important;
}

body:not(.dark) .agent-card .agent-launch {
  background: #f8fafc !important;
  border-color: #ded7ff !important;
}

body:not(.dark) .agent-card .agent-launch strong {
  color: #172039 !important;
}

body:not(.dark) .agent-card .agent-launch small {
  color: #75809b !important;
}

body:not(.dark) .agent-card .agent-launch .launch-arrow {
  color: var(--purple) !important;
}

/* Merchant/sidebar area becomes white from top to bottom in light mode */
body:not(.dark) .sidebar {
  background: #ffffff !important;
  color: #172039 !important;
  border-right: 1px solid var(--border) !important;
}

body:not(.dark) .brand strong {
  color: #172039 !important;
}

body:not(.dark) .brand small,
body:not(.dark) .profile small {
  color: #75809b !important;
}

body:not(.dark) .nav-label {
  color: #75809b !important;
}

body:not(.dark) .nav-item {
  color: #4d5873 !important;
}

body:not(.dark) .nav-item:hover {
  color: #172039 !important;
  background: #f1f3f8 !important;
}

body:not(.dark) .nav-item.active {
  color: #172039 !important;
  background: #eeeaff !important;
  box-shadow: inset 3px 0 #8c70ff !important;
}

body:not(.dark) .nav-item.active svg,
body:not(.dark) .nav-item:hover svg {
  color: #172039 !important;
  background: #e3defe !important;
}

body:not(.dark) .health {
  background: #f8fafc !important;
  border-color: #e7eaf2 !important;
  color: #172039 !important;
}

body:not(.dark) .health small {
  color: #75809b !important;
}

body:not(.dark) .health-bar {
  background: #e7eaf2 !important;
}

body:not(.dark) .profile strong {
  color: #172039 !important;
}

body:not(.dark) .profile > span {
  color: #75809b !important;
}

body:not(.dark) .close-menu {
  color: #ffffff !important;
}

/* Light mode: RecoverAI branding + X button in one clear box */
body:not(.dark) .brand {
  background: #ffffff !important;
  border: 1px solid #e7eaf2 !important;
  border-radius: 14px !important;
  padding: 10px !important;
  margin: 0 0 20px !important;
  box-shadow: 0 6px 18px rgba(24,32,57,.08) !important;
}

body:not(.dark) .brand .close-menu {
  background: #7257f5 !important;
  color: #ffffff !important;
  border: 1px solid #7257f5 !important;
  border-radius: 10px !important;
  width: 38px !important;
  height: 38px !important;
  min-width: 38px !important;
  display: grid !important;
  place-items: center !important;
}

body:not(.dark) .brand .close-menu:hover {
  background: #8b72ff !important;
  border-color: #8b72ff !important;
}

body:not(.dark) .brand .logo {
  width: 38px !important;
  height: 38px !important;
  flex:none !important;
}

body:not(.dark) .brand > div:nth-child(2) {
  min-width: 0 !important;
}


/* =========================
   BRAND + PROFILE BOXES IN BOTH MODES
   ========================= */

/* Common box shape for top branding and bottom merchant profile */
.brand,
.profile {
  border-radius: 14px !important;
  border: 1px solid var(--border) !important;
  box-sizing: border-box !important;
}

/* LIGHT MODE */
body:not(.dark) .brand,
body:not(.dark) .profile {
  background: #ffffff !important;
  border-color: #e7eaf2 !important;
  box-shadow: 0 6px 18px rgba(24,32,57,.08) !important;
}

body:not(.dark) .profile {
  padding: 11px !important;
  margin-top: 14px !important;
}

body:not(.dark) .profile strong {
  color: #172039 !important;
}

body:not(.dark) .profile small {
  color: #75809b !important;
}

body:not(.dark) .profile > span {
  color: #172039 !important;
  background: #f1f3f8 !important;
  border: 1px solid #e7eaf2 !important;
  width: 30px !important;
  height: 30px !important;
  display: grid !important;
  place-items: center !important;
  border-radius: 9px !important;
  font-size: 18px !important;
}

/* DARK MODE */
body.dark .brand,
body.dark .profile {
  background: #171e31 !important;
  border-color: #293249 !important;
  box-shadow: 0 8px 22px rgba(0,0,0,.18) !important;
}

body.dark .brand {
  padding: 10px !important;
  margin: 0 0 20px !important;
}

body.dark .brand strong {
  color: #f4f6fb !important;
}

body.dark .brand small {
  color: #9aa5bd !important;
}

body.dark .brand .close-menu {
  background: #7257f5 !important;
  color: #ffffff !important;
  border: 1px solid #8f79ff !important;
  border-radius: 10px !important;
  width: 38px !important;
  height: 38px !important;
  min-width: 38px !important;
  display: grid !important;
  place-items: center !important;
}

body.dark .brand .close-menu:hover {
  background: #8b72ff !important;
  border-color: #a18eff !important;
}

body.dark .profile {
  padding: 11px !important;
  margin-top: 14px !important;
}

body.dark .profile strong {
  color: #f4f6fb !important;
}

body.dark .profile small {
  color: #9aa5bd !important;
}

body.dark .profile > span {
  color: #f4f6fb !important;
  background: #202942 !important;
  border: 1px solid #293249 !important;
  width: 30px !important;
  height: 30px !important;
  display: grid !important;
  place-items: center !important;
  border-radius: 9px !important;
  font-size: 18px !important;
}

body.dark .profile .avatar {
  flex:none !important;
}


/* =====================================================
   RECOVERAI — PREMIUM AI COPILOT DESIGN
   ===================================================== */

.chat-panel{
  overflow:hidden;
  display:flex;
  flex-direction:column;
  min-height:460px;
}

/* ---------- COPILOT HEADER ---------- */

.chat-toolbar{
  display:flex;
  align-items:center;
  justify-content:space-between;
  padding:17px 20px;
  border-bottom:1px solid rgba(120,120,150,.12);
}

.chat-toolbar>div{
  display:flex;
  align-items:center;
  gap:11px;
}

.chat-toolbar strong{
  display:block;
  font-size:14px;
  font-weight:700;
  letter-spacing:.1px;
}

.chat-toolbar small{
  display:block;
  margin-top:3px;
  font-size:11px;
  opacity:.62;
}

.chat-toolbar>span{
  font-size:10px;
  font-weight:600;
  padding:5px 9px;
  border-radius:20px;
  background:rgba(34,197,94,.08);
  border:1px solid rgba(34,197,94,.15);
}

/* AI STATUS */

.ai-status-dot{
  width:9px;
  height:9px;
  border-radius:50%;
  display:block;
  box-shadow:0 0 0 4px rgba(34,197,94,.08);
}

/* ---------- CHAT AREA ---------- */

.chat-history{
  flex:1;
  min-height:250px;
  padding:22px 20px;
}

.bot-chat{
  display:flex;
  align-items:flex-start;
  gap:11px;
}

.bot-chat .bot{
  width:34px;
  height:34px;
  min-width:34px;
  display:grid;
  place-items:center;
  border-radius:10px;
}

.bot-chat .bot svg{
  width:17px;
  height:17px;
}

.bot-chat p{
  margin:0;
  max-width:520px;
  padding:12px 14px;
  border-radius:4px 13px 13px 13px;
  font-size:13px;
  line-height:1.55;
}

/* ---------- INPUT ---------- */

.big-agent-input{
  display:flex;
  align-items:center;
  gap:8px;
  margin:0 16px 16px;
  padding:6px;
  border:1px solid rgba(120,120,150,.16);
  border-radius:12px;
  background:rgba(120,120,150,.035);
}

.big-agent-input input{
  flex:1;
  min-width:0;
  height:38px;
  padding:0 11px;
  border:0;
  outline:none;
  background:transparent;
  font-size:12px;
}

..big-agent-input button{
  height:70px;
  padding:0 19px;
  display:flex;
  align-items:center;
  justify-content:center;
  gap:7px;
  border:0;
  border-radius:11px;
  font-size:18px;
  font-weight:800;
  cursor:pointer;
  white-space:nowrap;
}

.big-agent-input button svg{
  width: 25px;
  height: 25px;
}

/* =====================================================
   QUICK ANALYSIS
   ===================================================== */

.insight-list{
  display:flex;
  flex-direction:column;
  gap:9px;
  padding:18px;
}

.insight-list .side-section-title{
  margin-bottom:5px;
}

.insight-list .side-section-title span{
  font-size:9px;
  font-weight:700;
  letter-spacing:1px;
  opacity:.55;
}

.insight-list .side-section-title h2{
  margin-top:4px;
  font-size:17px;
  font-weight:700;
}

/* ---------- QUESTION BUTTONS ---------- */

.insight-list>button{
  position:relative;
  width:100%;
  min-height:40px;
  padding:9px 12px 9px 14px;
  border:1px solid rgba(120,120,150,.14);
  border-radius:9px;
  background:rgba(120,120,150,.035);
  text-align:left;
  font-size:11.5px;
  font-weight:500;
  line-height:1.35;
  cursor:pointer;
  transition:all .2s ease;
}

.insight-list>button:before{
  content:"";
  position:absolute;
  left:0;
  top:9px;
  bottom:9px;
  width:2px;
  border-radius:4px;
  opacity:.65;
}

.insight-list>button:hover{
  transform:translateX(2px);
  border-color:rgba(118,87,255,.28);
  background:rgba(118,87,255,.055);
}

/* ---------- SAFETY ---------- */

.insight-list .agent-safety{
  display:flex;
  align-items:flex-start;
  gap:7px;
  margin-top:2px;
  padding:9px 10px;
  border-radius:8px;
  font-size:10px;
  line-height:1.4;
  opacity:.68;
}

.insight-list .agent-safety svg{
  width:13px;
  height:13px;
  min-width:13px;
}

/* ---------- POTENTIAL TODAY ---------- */

/* Potential Today - keep original project colors */
.insight-list .mini-insight{
  margin-top:auto;
  padding:14px;
  border-radius:12px;
   border:1px solid rgba(255,255,255,.35);
  background:#7657ff;
}

.insight-list .potential-bar i{
  background:rgba(118,87,255,.08);;
}

.insight-list .mini-insight>span{
  display:block;
  font-size:10px;
  font-weight:600;
  opacity:.65;
}

.insight-list .mini-insight strong{
  display:block;
  margin:4px 0 2px;
  font-size:21px;
  letter-spacing:-.4px;
}

.insight-list .mini-insight small{
  display:block;
  font-size:10px;
  opacity:.58;
}

.insight-list .potential-bar{
  margin-top:10px;
  height:4px;
  overflow:hidden;
  border-radius:10px;
}

.insight-list .potential-bar i{
  display:block;
  width:78%;
  height:100%;
  border-radius:10px;
  background:#fff;
}

/* ---------- MOBILE ---------- */

@media(max-width:700px){

  .chat-panel{
    min-height:400px;
  }

  .chat-toolbar{
    padding:14px;
  }

  .chat-history{
    padding:16px 14px;
  }

  .big-agent-input{
    margin:0 10px 10px;
  }

  .insight-list{
    padding:14px;
  }

  .insight-list>button{
    min-height:38px;
    font-size:11px;
  }
}